The Union government on Wednesday directed airlines to allocate a minimum of 60% seats on every flight without seat selection charges to ensure fair access.
The orders issued by the Ministry of Civil Aviation through the Directorate General of Civil Aviation also require that passengers travelling on the same Passenger Name Record be seated together “preferably in adjacent seats”.
Additionally, airlines have been instructed to make the process of transporting sports equipment and musical instruments more transparent and passenger-friendly, while adhering to safety and operational requirements, and to publish clear policies on the carriage of pets.
The ministry also mandated strict adherence to the passenger rights framework, particularly in cases of delays, cancellations and denied boarding.
It further ordered the “prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters” and to communicate the same in regional languages to widen awareness and accessibility.
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